Customer & Communication (CSR) Support

Delivering Customer Satisfaction at Rocket Speed 🚀

Overview

In today’s competitive market, customer experience is everything. At TekRocket, we provide reliable Customer & Communication Support that ensures your clients feel heard, valued, and supported. From managing emails and tickets to live chat, calls, and documentation queries, our team acts as an extension of your business — delivering professional, on-brand communication every time.

Our Services Include

✅ Email & Ticketing Support

• Managing customer queries via platforms like Zendesk, Freshdesk, or HubSpot.

• Providing timely, clear, and professional responses that reflect your brand voice.

✅ Live Chat & Virtual Assistance

• Handling real-time customer inquiries on websites or apps.

• Offering 24/7 support coverage if required.

✅ Client Query Resolution

• Specialised support for compliance and documentation queries.

• Liaising with clients, vendors, and funders to resolve outstanding issues.

✅ Call Support (Inbound & Outbound)

• Appointment scheduling, reminders, and follow-ups.

• Lead qualification and initial customer outreach.

✅ Task & Communication Management

• Using tools like Asana, Trello, or Slack for smooth workflow.

• Keeping both clients and internal teams updated on progress.

✅ Multichannel Communication

• Supporting customers via email, phone, chat, and CRM systems.

• Adapting to client-preferred communication platforms.

Benefits for Your Business

🚀 Improved customer satisfaction and loyalty.
🚀 Faster query resolution across multiple channels.
🚀 Reduced workload on internal teams.
🚀 Professional communication aligned with your brand.
🚀 Flexible support models (business hours or 24/7).

Why Choose TekRocket?

• Skilled in leading CRM and helpdesk tools (Zendesk, HubSpot, Freshdesk).

• Experience in both technical and non-technical customer support.

• Ability to provide multichannel support tailored to your clients.

• A dedicated team that blends speed, accuracy, and empathy.