TekRocket: Igniting innovation, fueling growth,
and launching businesses towards success!

• Energy Schemes Support
  End-to-end assistance with ECO4 & GBIS project compliance and funding.

• Survey to Submission Support
  Turning raw survey/site data into complete submission packs (photos, EPC, reports, forms).

• ECO4 / GBIS Compliance Support
  Handling:

  • Lodgement of measures on TrustMark/Ofgem portals.

  • Managing funder queries.

  • Query resolution.

  • Final approval and payment release.

ECO4 / GBIS – UK Government Schemes

Customer & Communication
(CSR) Support

• Email & Ticketing Support

  • Managing customer queries via platforms like Zendesk, Freshdesk, or HubSpot.

  • Timely, clear, and professional responses that reflect your brand’s voice.

• Live Chat & Virtual Assistance

  • Handling real-time customer inquiries on websites or apps.

  • Providing 24/7 support coverage if required.

• Client Query Resolution

  • Specialised support for compliance and documentation queries.

  • Liaising with clients, vendors, and funders to resolve outstanding issues.

• Call Support (Inbound & Outbound)

  • Appointment scheduling, reminders, and customer follow-ups.

  • Lead qualification and initial customer outreach.

• Task & Communication Management

  • Using tools like Asana, Trello, or Slack for smooth collaboration.

  • Keeping both clients and internal teams updated on progress.

• Multichannel Communication

  • Support via email, phone, chat, and CRM systems.

  • Flexible to adapt to client-preferred platforms.

Healthcare Credentialing Support

• Accurate Data Entry & Processing

  • Cleaning, validating, and standardising data for reporting.

  • Handling large spreadsheets and multi-source data with precision.

• Custom Reporting Solutions

  • Creating daily, weekly, and monthly business reports.

  • Designing dashboards in Excel / Google Sheets for quick insights.

• E-commerce & Financial Reconciliation

  • Payment and transaction reconciliation for platforms like Amazon, eBay, and Shopify.

  • Expense and revenue tracking to support financial teams.

• Market & Business Research

  • Collecting and organising competitor, customer, or industry data.

  • Lead list building and database enrichment.

• Performance Tracking & KPIs

  • Preparing performance reports for teams, projects, or campaigns.

  • Helping managers identify gaps and opportunities.

• Data Visualisation Support

  • Turning raw numbers into charts, graphs, and executive summaries.

  • Preparing reports ready for client presentations.

Data Entry & Reporting Services

• Candidate Sourcing

  • Searching and shortlisting candidates from job boards, LinkedIn, and databases.

  • Building talent pipelines tailored to client requirements.

• Screening & Pre-Qualification

  • Initial candidate outreach and background checks (skills, experience, availability).

  • Collecting required details and verifying documents before client submission.

• Interview Scheduling

  • Coordinating between candidates and hiring managers.

  • Managing calendars and reminders to reduce no-shows.

• Submission Management

  • Preparing candidate profiles in client format/ATS.

  • Submitting profiles to hiring managers or Vendor Management Systems (VMS).

• HR Documentation Support

  • Assisting with onboarding documentation and compliance checks.

  • Organising employee files and maintaining HR records.

Recruitment & HR Services

Industry-Specific Niches

• Healthcare Support

  • Credentialing (license/certificate checks, VMS uploads).

  • Medical documentation support.

  • Medical Billing Assistance – handling billing documentation and insurance claim submissions.

• Energy & Sustainability

  • ECO4 / GBIS compliance packs (UK).

  • Energy efficiency scheme documentation for other regions.

• E-commerce & Retail

  • Seller account reconciliation (Amazon, eBay, Shopify).

  • Order tracking, returns management, and reporting.

• Real Estate & Property Management

  • Tenant screening and background verification.

  • Lease agreement management and compliance checks.

• Logistics & Supply Chain

  • Shipping and customs documentation.

  • Bill of lading verification and audit.

• Education & Training

  • Student admissions support (applications, transcript checks).

  • Online course admin support (enrollments, records).